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“I am a volunteer for an organization called the ‘Kindertelefoon.’ It’s an organization which offers kids a phone line they can call with whatever question they have. Sometimes they call to talk about things such as their sexuality, problems at school, cyber bullying and sometimes they just want to talk about their day.”
“What is the most important quality such a volunteer should have?”
“Whenever a child comes to you with their problem, most of the time they expect you to hand them an instant fix. As a volunteer you should never push them towards a certain solution, even if they want you to. Instead, your conversation needs to stimulate and facilitate the child into finding the solution to their problem all by themselves.”